Monday, 1 November 2010

dhc Research Reveals Main Drivers For CRM Deployment With UK SMEs

Customer Relationship Management Technology Breaks Out Of The Call Centre

dhc, provider of integrated software solutions today announces its research into the main reasons SME businesses in the UK are choosing to invest in CRM (Customer Relationship Management) technology. The results indicate that business-to-consumer and business-to-business organisations are seeing considerable benefits across multiple departments, far beyond that of traditional customer service and call centre deployments.

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