Monday, 20 December 2010

ACORN Geo-Demographic Data Now Compatible With Matchcode from Capscan

Geo-demographic dataset increases understanding of customers and improves targeting for organisations

Capscan, a leading supplier of UK and international address management solutions and data quality services, today announces that its Matchcode software will now support ACORN (A Classification Of Residential Neighbourhoods) geo-demographic segmentation data which is available under separate licence from CACI. When used in conjunction with Capscan’s Matchcode to capture or cleanse UK customer address data, ACORN adds significant value to that data with accurate customer profiling, targeting and analysis, to increase engagement with customers and deliver successful overall marketing strategies. For further info, please contact

Tuesday, 14 December 2010

dhc Appoints Luke Adams to CRM Practice Director

New team member to lead growing customer relationship management business as company prepares for launch of Microsoft Dynamics CRM 2011

dhc, provider of integrated software solutions, today announces the appointment of Luke Adams to the role of CRM (Customer Relationship Management) Practice Director. Adams joins dhc, a Microsoft Gold Certified Partner, to lead a busy and growing team that is preparing for the launch of Microsoft Dynamics CRM 2011 in January.

For further information, please contact

Monday, 13 December 2010

Cannock Chase District Council Chooses Extreme Networks For Infrastructure Upgrade

Extreme Networks today announces that Cannock Chase District Council, the green heart of Staffordshire, has upgraded its IT infrastructure across its multiple sites using a selection of Summit® X450a and X450e family switches. The new network has been implemented in partnership with Extreme Networks’ reseller, IP Integration, as part of a council-wide initiative to fulfil the requirements of its 550 users across the council head office, local theatre, museum and leisure centre.

For further information please contact

Friday, 10 December 2010

ramsac delivers benefits of server virtualisation to JCC Lighting

New IT infrastructure and ongoing IT mentoring delivers improved reliability at reduced running costs

ramsac, a leading IT solutions consultancy, today announces it has completed a server virtualisation project for JCC Lighting – a leading designer, manufacturer and supplier of commercial and domestic lighting. The implementation of the Microsoft Hyper-V Virtualisation solution is complimented by the deployment of a Storage Area Network (SAN) for improved fail-safe, ongoing strategic counsel and mentoring for the in-house IT team.

Thursday, 9 December 2010

Exalead Extends Search-based Application Leadership with Exalead CloudView® 360 Introduction

New platform provides comprehensive business views from legacy enterprise applications

Dassault Systèmes (Euronext Paris: #13065, DSY.PA) today announced that its subsidiary Exalead, the leading provider of search-based application platforms, has released CloudView 360, an extended package of CloudView modules developed specifically to integrate information from legacy CRM, ERP, HR enterprise applications, PLM systems and web content. Built around Exalead’s award winning CloudView version 5 search technology, CloudView 360 adds semantic processing and information mash-up capabilities to enable, simplify and accelerate complete views of enterprise status and direction.

For more information contact

Wednesday, 8 December 2010

First Public Demonstration of STORK Pilot Projects to Take Place at Belgian Presidency Hosted Conference

Date: 15th – 16th December 2010

Title: Lift-off Towards Open Government

Venue: Booth 39, Square Brussels Meeting Center, Brussels, Belgium

Brussels, Belgium, 8th December 2010 - STORK, a project co-funded by the EU ICT Policy Support Programme under the Competitiveness and Innovation Framework Programme (CIP), today announces that pilot projects launched in November 2010 will be presented for the first time at the Lift-off Towards Open Government Conference. The conference - an event under the Belgian Presidency - takes place in Brussels between 15th and 16th December 2010 and follows STORK’s third Industry Group Workshop on 14th December 2010. STORK is participating in this event along with the other Large Scale Pilots from the CIP ICT PSP namely PEPPOL, SPOCS and epSOS .

Please contact for further information.

Friday, 3 December 2010

Noetica Enables ChoiceQuote To Maximise Lead Conversion From Price Comparison Websites

Software delivering real-time leads directly into the call centre transforms insurance broker’s operating model and increases sales

Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announces that it has enabled the insurance broker, ChoiceQuote, to increase lead conversion from price comparison websites, by implementing Noetica Synthesys™ at its call centre in Liverpool.

For further information please contact Noetica's press office on

Wednesday, 1 December 2010

NICE Leadership of Workforce Optimization Market Confirmed in New Report by Analyst Firm DMG Consultinghttp:

NICE Systems the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security today announced that leading analyst firm DMG Consulting LLC has highlighted NICE’s leadership and market share increase over 2009, in its 2010 Quality Management/Liability Recording (WFO) Mid-Year Market Share Report, which is based on market performance in the first six months of 2010.

NICE’s market share of contact center workforce optimization increased to 38.3% in the first half of 2010, up from 33.6% from the same period during the previous year. NICE is also noted as the leader in sales of QM/QA applications during the first half of 2010.

For further information please contact

Microsoft Selects dhc as Official Launch Partner for Microsoft Dynamics CRM 2011 in the UK

Major Microsoft software release to be available from dhc in January 2011

dhc, provider of integrated software solutions, today announces that it has been selected as an official launch partner for Microsoft’s major release of Dynamics CRM (Customer Relationship Management) 2011 Online and on-premise. dhc is one of a small number of high growth, solution-focused Microsoft partners chosen across the UK, to deliver the technology to customers from January 2011.

For further information, please contact