Friday, 10 September 2010

Noetica Launches SynthesysTM 5 at the Call Centre & Customer Management Expo 2010

Call Centre & Customer Management Expo and Call Centre Focus Conference 2010
Stand G18, 21st – 22nd September, NEC Birmingham

Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced that it is launching the latest version of its flagship software SynthesysTM, at Call Centre & Customer Management Expo 2010. The new SynthesysTM 5 increases agent productivity and first call resolution rates with advanced Customer Relationship Management (CRM) functionality, as well as support for growing contact centres, home workers and multi-site operations.

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