Enterprise data and social media content combined to give comprehensive customer view
Exalead, a global leader of information access solutions and search-based applications for the enterprise and on the web, today announced that Jaspersoft, creator of the world’s most widely used business intelligence software, has significantly improved its customer support efficiency with Exalead CloudView.
Jaspersoft is the fastest growing BI software company and serves a vast, diverse customer community. It recently announced that its software has been downloaded more than 10 million times and that it has more than 125,000 registered community members in more than 150 countries. This growth has created new challenges for Jaspersoft’s support organisation.
Jaspersoft evaluated Google Enterprise Search and open source Solr before choosing Exalead.