Tuesday, 1 December 2009
Hosted Contact Centre Platform Streamlines Campaign Management And Reduces Training For Leading Travel Insurer
Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced that Mondial Assistance (Schweiz) has implemented its hosted solution Synthesys.NETTM at its Service Center in Wallisellen, near Zurich. Installed on 15 agent seats, Synthesys.NETTM enables Mondial Assistance (Schweiz) to reduce call durations and maintain a consistently high level of customer service.
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