Thursday, 18 March 2010

Intelligent Email Routing From Noetica Delivers Faster Response Times To Multi-Channel Contact Centres

Noetica adds advanced email management to customer interaction management suite

Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announces the availability of intelligent email routing for its SynthesysTM 4.1 software. Using pre-determined rules and word-spotting, intelligent email routing automatically directs an inbound customer email to the right agent, or team, to deal with the enquiry based upon its content. Using this new feature, contact centres of all sizes are able to facilitate faster response times to inbound customer email enquires.


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