Wednesday, 1 December 2010

NICE Leadership of Workforce Optimization Market Confirmed in New Report by Analyst Firm DMG Consultinghttp:

NICE Systems the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security today announced that leading analyst firm DMG Consulting LLC has highlighted NICE’s leadership and market share increase over 2009, in its 2010 Quality Management/Liability Recording (WFO) Mid-Year Market Share Report, which is based on market performance in the first six months of 2010.

NICE’s market share of contact center workforce optimization increased to 38.3% in the first half of 2010, up from 33.6% from the same period during the previous year. NICE is also noted as the leader in sales of QM/QA applications during the first half of 2010.

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