Thursday, 13 September 2007

News Release: Noetica Partners Allianz To Analyse Contact Centre Agent Performance Optimisation

...Frost & Sullivan Executive MindXchange; 14th – 16th October 2007, Prague

On Monday 15th October, Noetica will participate in the Agent Performance Optimisation roundtable to present a case history, supported by its newly acquired customer, Allianz. During the session Managing Director of Noetica, Danny Singer, will take part in a question and answer session and demonstrate how other companies can benefit from using Noetica SYNTHESYS software framework to manage contact centre operations.

"Contributing to the Customer Contact Europe 2007 MindXchange presents Noetica with the opportunity to illustrate exactly how a contact centre can tackle inefficiencies at the agent desktop in order to streamline performance," says Singer. "By using a unified interface, the SYNTHESYS software framework ensures that agents are spending less time switching between multiple applications, reducing average call duration and providing a better service for the customer."

Noetica will sit alongside other leading organisations in the customer contact industry at the conference, including Shell, BT Global Services and Microsoft, to debate best practice and key strategies for success in contact centre performance.
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