Wednesday, 9 August 2006

Press Release: Noetica Launches Agile Software Framework To Overcome Contact Centres Technology And Business Challenges

...Call Centre Expo, Stand H04, Birmingham NEC, 3rd-4th October 2006...

Noetica, the customer interaction management (CIM) software provider, today announced that it will launch its Synthesysä software framework at Call Centre Expo 2006. Visitors to stand H04 will experience how contact centre managers can use the toolset to deliver a single agent interface; implement and manage inbound and outbound campaigns without the need for IT support; comply with silent call rates whilst maintaining agent productivity and manage the efficient dispatch of field staff for service centres.

For further information, interviews at the show or images, please contact
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