Tuesday, 5 October 2010

NICE Broadens Scope of Solution for Small to Mid-size Contact Centers and Branches

Ra’anana, Israel, October 05, 2010, NICE Systems Ltd. (NASDAQ: NICE), the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security, today announced significant enhancements to NICE Perform eXpress, enabling small to mid-size contact centers and branches to deliver a differentiated customer experience with a new Quality Management solution that is delivered via an intuitive web client. The new version also includes “total recording” to capture all customer interactions, improved call retention and virtualization, expanded support for dozens of additional telephony environments and support for gathering call metadata that is not dependent on the Computer Telephony Integration (CTI) system. These enhancements provide small to mid-size contact centers with capabilities that enable significant improvements to service levels while enhancing regulatory compliance and further reducing total cost of ownership (TCO).

For further information please contact nicepr@mccint.com

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