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Tuesday, 3 February 2009
Press release: Full CTI Functionality And Dialling Technology For Oracle CRM On Demand Now Available From Noetica Synthesys
Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced the availability of Noetica SynthesysTM for Oracle CRM On Demand. The hosted software service provides Oracle customers with additional functionality to their existing call centre module, including advanced CTI, outbound dialling and dynamic call flows to guide agents through their interactions.