Wednesday, 1 October 2008

Press Release: Noetica Enhances SYNTHESYS With Outbound Advanced Call Monitoring

Supports agent training and reporting by call type, team or campaign...

Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced the addition of Advanced Call Monitoring to its SYNTHESYSTM contact centre software. Advanced Call Monitoring enables contact centre supervisors and team leaders to remotely listen to and monitor any individual, type or group of outbound calls handled by agents using SYNTHESYSTM, reducing training times and ultimately improving customer service quality.

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