Wednesday, 14 November 2007

Press Release: Noetica Advises Contact Centre Management To Capture The Balance Of Power Back From The Agent

...ContactBabel Report Shows Fifth Consecutive Rise In Agent Attrition Rates...

Noetica, the customer interaction management (CIM) software provider today advised contact centres to redress the balance of power if they are to cope with the year-on-year rise in agent attrition rates, recorded in the latest UK Contact Centre Operational Review compiled by ContactBabel.

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