...Improved Management And Communication of KPIs and SLAs Across The Contact Centre...Plasmanet, a communication software consultancy, today announced that it has launched a bespoke software integration service that enables contact centres of all sizes to access more actionable information from the call switch. With the new Application Programming Interface (API) Plasmanet provides a fully end-to-end data collection methodology that extracts data relating to Service Level Agreements (SLA) and Key Performance Indicators (KPI), and enables them to be displayed in an impactful and meaningful way.
For interviews or further info please contact plasmanetpr@mccint.com
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