Friday, 14 December 2007

Press Release: RSVP Agents Follow The Script With The Noetica SYNTHESYSSoftware Framework

...Contact Centre Replaces Legacy Text-Based System To Increase Agent Productivity...

Noetica, the customer interaction management (CIM) software provider, today announced that RSVP Call Centres has implemented the Noetica SYNTHESYSTM software framework at its contact centre in London Docklands. Deployed across an excess of 200 seats, the system will enable RSVP to reduce the time taken to create, edit and deploy inbound and outbound campaigns for its blue chip clients, entirely updating its contact centre operations.

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