...Dispatches Programme Highlights The Demand for Tighter Security and Human Resource Management Across All Call Centres...
Rocket, an outsourced telephony service provider, today commended Channel 4 for bringing the data theft issue to the publics attention in its Dispatches programme, broadcast last night. The programme revealed the highly illegal trade of customer bank details in Indian and UK call centres.
Managing Director of Rocket, Mike Relf comments, "This illegal trade in confidential customer information needs to be stopped now! The public has a right to know that this practice is going on and the call centre industry needs such an expose to force them into action."
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