dhc Research Reveals Main Drivers For CRM Deployment With UK SMEs

Customer Relationship Management Technology Breaks Out Of The Call Centre

dhc, provider of integrated software solutions today announces its research into the main reasons SME businesses in the UK are choosing to invest in CRM (Customer Relationship Management) technology. The results indicate that business-to-consumer and business-to-business organisations are seeing considerable benefits across multiple departments, far beyond that of traditional customer service and call centre deployments.

For more information on dhc, interviews or images, please contact dhc's press office on dhcpr@mccint.com.

Noetica Launches SynthesysTM 5 at the Call Centre & Customer Management Expo 2010

Call Centre & Customer Management Expo and Call Centre Focus Conference 2010
Stand G18, 21st – 22nd September, NEC Birmingham

Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced that it is launching the latest version of its flagship software SynthesysTM, at Call Centre & Customer Management Expo 2010. The new SynthesysTM 5 increases agent productivity and first call resolution rates with advanced Customer Relationship Management (CRM) functionality, as well as support for growing contact centres, home workers and multi-site operations.

For further information please contact mcc@mccint.com

Press release: Full CTI Functionality And Dialling Technology For Oracle CRM On Demand Now Available From Noetica Synthesys

Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced the availability of Noetica Synthesys^TM for Oracle CRM On Demand. The hosted software service provides Oracle customers with additional functionality to their existing call centre module, including advanced CTI, outbound dialling and dynamic call flows to guide agents through their interactions.

For further information please contact noeticapr@mccint.com