Hosted Contact Centre Platform Streamlines Campaign Management And Reduces Training For Leading Travel Insurer
Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, today announced that Mondial Assistance (Schweiz) has implemented its hosted solution Synthesys.NETTM at its Service Center in Wallisellen, near Zurich. Installed on 15 agent seats, Synthesys.NETTM enables Mondial Assistance (Schweiz) to reduce call durations and maintain a consistently high level of customer service.
For further information or interviews, please contact noeticapr@mccint.com
1 comment:
Customer service is vital to the success of any business. Despite how good your product or service is, customer service can make you or it can break you. So you better treat your customer in a very nice way.
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